Shipping policy

We aim to provide you with the best possible shopping experience, including seamless and efficient shipping services. Please take a moment to review our shipping policy.

PROCESSING TIME

● Orders are typically processed within 1–2 business days after payment confirmation.

SHIPPING RATES

● We offer free shipping on all orders across Mauritius.

DOMESTIC SHIPPING (Within Mauritius)

● Orders typically arrive within 2–5 business days.

INTERNATIONAL SHIPPING

● We currently do not offer international shipping.

ORDER TRACKING

● Once your order has been shipped, you will receive a shipping confirmation email and WhatsApp message with a tracking number.

● You can track your shipment using the tracking number on the carrier’s tracking page.

DELIVERY ISSUES

● In the rare event of a lost or damaged shipment, please contact our customer service team immediately at +23 59616666.

● We will coordinate with the carrier to resolve the issue and ensure timely delivery.

CHANGE OF ADDRESS

● If you need to modify the shipping address before your order is processed, please contact our customer service team as soon as possible.

● Once an order has been processed, address modifications may not be possible.

RETURN TO ORIGIN (RTO)

● Orders returned due to incorrect/incomplete address, wrong or unreachable phone number, customer unavailability, unsuccessful delivery attempts, or non-acceptance of the package will be treated as Return to Origin (RTO).

● In such cases, forward and return logistics charges will be adjusted against the order value.

QUESTIONS & SUPPORT

If you have any questions or concerns about our shipping policy or your order, please contact us anytime:

Call: +23 59616666

Mail: care@myop.mu

Address:
Make Your Own Perfume (MYOP) Mauritius
The Prime, Ground Floor, NeXTeracom Tower 1
Cybercity, Ebene